Here is what you can expect when you place an order with Hamptons Baby Gear.
Reservations for baby equipment rental
To read our full rental agreement please click here.
You definitely should book your reservation as soon as your travel plans to Long Island are confirmed to ensure we have the items you need for your baby. July, August, and holidays are our busiest times, so book waaaaay in advance! Each night, our delivery teams load up our Hamptons Baby Gear vans with the gear our clients reserved in advance. They hit the road early in the morning and make deliveries all over Long Island. We will do all we can to accommodate last minute requests, but additional charges may apply to orders placed less than 24 hours in advance. Worse than that, we’d hate to disappoint you if we can’t accommodate you.
No worries if you need to cancel, just do it 48 hours before delivery and there is no charge. While we do understand that last minute changes in plans happen (we get it – we are parents too), cancellations less than 48 hours will be entitled to a full Hamptons Baby Gear credit refund to be used for your next order. No refunds will be made after delivery has been attempted or for any unused rental days in the case of early return. Keep in mind there is a two day minimum rental charge on all our baby gear.
Hamptons Baby Gear will deliver, assemble, set up, and then return to pick up the equipment at times that are convenient for you. Delivery is $25 to the Hamptons, the North Fork and the rest of Suffolk County. We specialize in delivery to Westhampton, Quogue, East Quogue, Eastport, Hampton Bays, Southampton, Bridgehampton, Water Mill, Sag Harbor, East Hampton, Montauk, and the North Fork too! Shelter Island deliveries have $25.00 additional ferry fees so total delivery to Shelter Island is $50 plus tax. Deliveries to Garden City, Port Washington, Farmingdale, Uniondale, Hempstead and the rest of Nassau County are $35.
We will schedule delivery and pick up time blocks with you when we confirm your order. If you are a hotel guest, please let the hotel know that you will be expecting a delivery from Hamptons Baby Gear and we will call the hotel in advance to confirm the arrangement. On your departure day, the gear needs to be ready for pick up b9 9:00am. HBG does its best to accommodate our clients requests for later pick up times are courtesy – not a guarantee. If you need the gear for the day it’s not a problem, but please notify us and confirm at least 24 hours in advance to extend the rental period and to avoid charges other than rental fees.
Deliveries and pick ups are made between the hours of 9 am and 6 pm every day of the week. If you need your items delivered or picked up outside of these hours we will make the best possible arrangements to accommodate you and your little ones. We will email you three days before to schedule a three hour time frame for the drop off/pick up of the baby gear. If you miss your delivery for any reason we may have to reschedule it (and because we have lots of clients to keep happy, it might not be until the next day) and will incur an additional delivery return charge.
We are unable to install car seats and safety gates for liability reasons.
We select only top-rated products and manufacturers in the baby industry to use as rental items. Our inventory includes items from Bugaboo, B.O.B, Stokke, Britax, Graco, Fisher Price, Safety First, Summer Infant, and Lil Tikes. We want you and your little one to feel right at home using the same high quality baby products that you would select for your own use. On occasion we may need to substitute a similar item. We thoroughly safety check each item after it is returned and we carefully clean, launder, and sanitize every rental item. We use organic and hypoallergenic detergent and cleanser to clean and launder all our items. We also carefully monitor the recall status of all our children’s products.
Damage & Dirty Policy
We love our gear and take great care and pride in delivering you pristine baby gear. So please love our stuff like it’s your own. If the words “eww,” “yuck,” “gross,” or “disgusting” or “uh-oh” are used by our delivery team when we pick up our gear, you can look forward to a cleaning / repair charge of up to $50. If any items are lost, stolen, or damaged we will charge your credit card the cost of replacement or repair in addition to the rental costs.
If your baby is teething, we highly recommend that you use crib guards.
Tipping the driver is entirely up to you. Drivers accept tips and many customers do tip, usually between $5 and $20. If you’ve received great service and want to make the driver’s day a little brighter we know tips are always greatly appreciated.