What you can expect when you rent with Hamptons Baby Gear
To read our full rental agreement please click here.
You should book your reservation as soon as your travel plans to Long Island are confirmed to ensure we have the items you need for your baby. June, July, August, and holidays are our busiest times, so book waaaaay in advance! Each night, our delivery teams load up our Hamptons Baby Gear vans with the infant and toddler rental gear our clients have reserved. We hit the road early in the morning and make deliveries all over the east end of Long Island.
We will do all we can to accommodate last minute requests, but additional charges ($25) will apply to orders placed on the same day. Worse than that, we’d hate to disappoint you if we can’t accommodate you.
Cancellation Policy…
No worries if you need to cancel, just do it 24 hours before delivery and there is no charge. While we do understand that last minute changes in plans happen (we get it – we are parents too), cancellations less than 24 hours are entitled to a 50% refund because the gear has already been held so no one else can rent it, prepped, cleaned, and loaded on our vans for your order. No refunds will be made on the day of delivery, after delivery has been attempted, or for any unused rental days in the case of early return. Keep in mind there is a two day minimum rental charge on all our baby gear.
Delivery…
Hamptons Baby Gear will deliver, set up, and then return to pick up the equipment at times that are pre-arranged for you. Delivery is a one time flat rate of $40 to the Hamptons, the North Fork and the rest of Suffolk County. We specialize in delivery to the south fork from Westhampton, Quogue, East Quogue, Eastport, Hampton Bays, Southampton, Bridgehampton, Water Mill, Sag Harbor, East Hampton, Amagansett, and out to Montauk. On the North Fork we deliver to Jamesport, Aquebogue, Southold, Greenport, and Orient Point – the whole North Fork! We love and deliver to Shelter Island too and deliveries incur an addition $35 for the ferry fee.
We will schedule delivery and pick up time blocks with you when we confirm your order. If you are a hotel guest, please let the hotel know that you will be expecting a delivery from Hamptons Baby Gear and we will call the hotel in advance to confirm the arrangement. On your departure day, the gear needs to be ready for pick up by 9:00am. HBG does its best to accommodate our clients requests for later pick up times are courtesy – not a guarantee. If you need the gear for the day it’s not a problem, but please notify us and confirm at least 24 hours in advance to extend the rental period and to avoid charges other than rental fees.
Deliveries and pickups are made between the hours of 9 am and 7 pm every day of the week. If you need your items delivered or picked up outside of these hours we will make the best possible arrangements to accommodate you and your little ones. We will email you two days before to confirm your three hour time frame for the drop off/pick up of the baby gear. If you miss your delivery for any reason we may have to reschedule it (and because we have lots of clients to keep happy) it might not be until the next day and will incur an additional delivery return charge.
We are unable to install car seats and safety gates for liability reasons. No baby rental company installs car seats because you have to be trained and authorized to do so. Your local police department can usually help with installing them if you give them advanced notice.
Safety…
We select only top-rated products and manufacturers in the baby industry to use as rental items. Our inventory includes items from Cybex, B.O.B, Stokke, Britax, Graco, Fisher Price, Safety First, Summer Infant, and Lil Tikes. We want you and your little one to feel right at home using the same high quality baby products that you would select for your own use. Do not disassemble or modify and of our gear as it voids your rental agreement. On rare occasions we may need to substitute a similar item, you will be alerted to any substitutions before your delivery day.
We thoroughly safety check each item after it is returned and we carefully clean, launder, and sanitize every rental item. We use organic and hypoallergenic detergent and cleanser to clean and launder all our items. We also carefully monitor the recall status of all our children’s products.
Damage & Dirty Policy…
We love our gear and take great care and pride in delivering you pristine baby gear. So please love our stuff like it’s your own. If the words “eww,” “yuck,” “gross,” or “disgusting” or “uh-oh” are used by our delivery team when we pick up our gear, you can look forward to a cleaning / repair charge of up to $50. If any items are lost, stolen, or damaged we will charge your credit card the cost of replacement or repair in addition to the rental costs.
If your baby is teething, we highly recommend that you use crib guards.
Tipping…
Tipping the driver is entirely up to you. Drivers accept tips and many customers do tip. If you’ve received great service and want to make the driver’s day a little brighter we know tips are always greatly appreciated. We can add the tip to your credit card if you let us know @ Info@HamptonsBabyGear.com.
Can I rent new gear ???
Yes, we offer our BRAND NEW ORGANIC CRIB PACKAGE featuring a BRAND SPANKING NEW CRIB (assembled for you right out of the box), BRAND NEW MATTRESS (still in the box), and BRAND NEW ORGANIC LINENS (in their packaging) to rent. To rent new baby gear check out our pricing are here.